All results
Fintech lender · BNPL
Self-serve resolution at scale
Payment-link and UPI auto-collect journeys let 61% of delinquent BNPL borrowers resolve without an agent — at a fraction of voice cost-to-collect.
61%
cures via self-serve
↓ cost
per resolved account
100%
consent-logged journeys
The situation
A BNPL lender's ticket sizes were too small to justify voice-led collections at scale, but delinquency volume was climbing. Cost-to-collect was eating into unit economics.
What we did
- Hosted payment links and UPI auto-collect offered at first touch
- Tiered reminder cadence over SMS and WhatsApp with clear opt-out
- Agent calling reserved only for accounts that ignored self-serve
- Full consent and disclosure trail retained for every journey
Identifying details are anonymised at the client's request. We're happy to walk your team through the underlying methodology under NDA.
Want an estimate like this for your book?
Send us a portfolio snapshot. We'll come back with a realistic recovery estimate and a compliance walkthrough — no obligation.